NuaHomePrivacy

Privacy policy

Effective 10 August 2026

NuaHome is designed around explicit household choices. Linking a phone does not silently turn on location, microphone, camera, screen sharing or app-activity access.

Who this policy covers

This policy applies to the NuaHome app, its connection to a NuaHome hub and, where enabled, NuaConnects private circles. The household owner controls the hub, chooses who may pair a companion, and configures the available features. Private-circle members control their own posts and circle participation.

Information the app may process

• Household and device labels used to pair the companion with the correct person and home.
• Optional approximate or precise location, journey history and saved-place events when Safety Mode is enabled.
• Optional device-health details such as battery level, network type and secure check-in time.
• Optional supported app names and time-used summaries. NuaHome does not collect passwords, keystrokes or the content typed inside another app.
• Questions sent to Nua, household alerts, acknowledgements, messages, private-circle posts, captions and user-selected photos or videos.
• Camera, microphone or screen media only during a visible live session started by a participant and accepted by the recipient.
• Pairing identifiers and technical diagnostics needed to secure and operate the companion.

How information is used

Information is used only to provide the features selected by the household or private-circle member: secure pairing, home status, private alerts, verified presence, Safety Mode, journeys and place alerts, device health, TV sharing, Nua Together, private-circle sharing and emergency escalation. Nua does not use this information for advertising or cross-app tracking, and does not sell personal information.

NuaConnects private circles

NuaConnects is invitation-only. It uses finite private circles, not a public feed, public search or a follower graph. Before a post is published, the app shows its exact circle audience. Members can leave circles; circle owners and organisers can manage membership; and people can report or block abusive behaviour. Private-circle content is not made available to Nua Mail or NuaStores, which are separate products.

Live audio, video and screen sharing

Live media requires an explicit action and remains visibly marked while active. A recipient must accept a Nua Together invitation before a session can start. Live sessions are not recorded by default. Any future recording option must obtain separate agreement from every participant before recording begins.

Notifications

Device notifications use a generic alert so private household details do not appear in the push payload. After the app opens, private details are retrieved from the authenticated Nua inbox.

Service providers

Depending on the household configuration, Nua may use service providers for Apple push delivery, AI processing requested by the user, or encrypted cross-home live relay. Providers receive only the information needed for that function and are required to protect it consistently with this policy. The app contains no advertising SDK and does not permit providers to use Nua data for behavioural advertising.

Storage and retention

Most household records are stored by the paired NuaHome hub. Journey history can be set to 24 hours, three days or seven days. Turning Safety Mode off stops new monitoring and clears retained location from the companion flow. Live media is not retained by default. Private-circle content follows the retention and deletion controls offered for the circle; it is not repurposed into a public archive. Other hub records follow the retention controls selected by the household owner.

Your choices

Location precision, journey history, place alerts, device health, supported app activity, device alerts and emergency escalation can be changed separately in the app. Camera, microphone and screen access remain separate live-session permissions. You can unlink the device at any time. The household owner can also revoke the companion from NuaHome. In NuaConnects, you can leave private circles and use report or block controls; use the connected account support path for deletion requests that cannot be completed in the app.

Children and household members

NuaHome is a household companion, not an app in Apple's Kids category. A parent or guardian should configure a minor's device, explain active monitoring in age-appropriate language, and follow applicable consent and child-protection law. Private controls must not be used for covert surveillance.

Security

Pairing credentials are stored using native secure storage. Private requests use authenticated connections, and sensitive push content is fetched only after the app opens securely. No security system can be guaranteed perfect, so NuaHome should complement rather than replace emergency services or professional safety systems.

Access, deletion and questions

Use the app's Me screen to stop features or unlink the companion. Use the paired NuaHome hub to review or delete household records. For privacy requests or questions, email bapardi@gmail.com.

Changes

We may update this policy as Nua evolves. The effective date above will be updated, and material changes will be presented in the app or release notes where appropriate.