NuaHomeSupport

How can we help?

NuaHome is the private mobile extension of a NuaHome hub and, where enabled, NuaConnects private circles. The app can also be explored without pairing by choosing Explore demo on its first screen.

Connect a phone

1. Open Settings on the NuaHome hub.
2. Choose the household member who owns the phone.
3. Create a companion QR code.
4. Open NuaHome on the phone, tap Scan home QR, and scan the code.

Pairing identifies the phone but does not automatically enable location, microphone, camera or screen sharing.

Alerts and Safety Mode

Open Safety to enable the monitoring level you want. Open Me to control journey history, arrival and departure alerts, device health, supported app activity, device alerts and emergency escalation individually. iOS may ask for notification or location permission only when you choose a feature that needs it.

Camera, microphone and screen

These are used only during a visible Nua Together session. The recipient must accept an invitation before a live session starts. Either participant can stop it. Live sessions are not recorded by default.

NuaConnects private circles

NuaConnects is invitation-only: it has finite private circles rather than a public feed, public search or follower graph. The post composer shows the intended circle before publishing. You can leave a circle, and you can block or report abusive behaviour from the relevant people or circle controls. NuaTalks and calling remain unavailable until their separate safety and cryptographic release gates are complete.

Home is unreachable

• Confirm the NuaHome hub is switched on and connected.
• Open the app and pull it to the foreground so it can refresh securely.
• If the device link expired or was revoked, create a fresh companion QR in NuaHome Settings.
• Unlinking removes the phone's saved NuaHome pairing and requires a new QR.

Emergency use

Nua is not an emergency service and cannot guarantee delivery, location accuracy or external escalation. Contact local emergency services when immediate help is needed.

Contact

Email bapardi@gmail.com with the app version, phone model, iOS version and a short description of the problem. Do not send pairing codes, passwords or private household recordings.