NuaHomeSupport

How can we help?

NuaHome is the private companion to an invited NuaHome household. A phone can pair with a household hub, and an authorised member can use the NuaHome portal. Pairing and permissions remain specific to a named person, home and purpose.

Connect a phone

1. Open Settings on the NuaHome hub.
2. Choose the household member who owns the phone.
3. Create a companion QR code.
4. Open NuaHome on the phone, tap Scan home QR, and scan the code.

Pairing identifies the phone but does not automatically enable location, microphone, camera or screen sharing.

Alerts and Safety Mode

Open Safety to enable the monitoring level you want. Open Me to control journey history, arrival and departure alerts, device health, supported app activity, device alerts and emergency escalation individually. Your phone asks for notification or location permission only when you choose a feature that needs it.

Camera, microphone and screen

These are used only during a visible Nua Together session. The recipient must accept an invitation before a live session starts. Either participant can stop it. Live sessions are not recorded by default.

NuaTalks Circles

NuaTalks is the separate home for private chats, calls, Circles, posts and Moments. NuaHome does not browse or silently import private NuaTalks content. When a NuaHome feature offers a deliberate hand-off to NuaTalks, review the named person or Circle before sharing.

Home is unreachable

• Confirm the NuaHome hub is switched on and connected.
• Open the app and pull it to the foreground so it can refresh securely.
• If the device link expired or was revoked, create a fresh companion QR in NuaHome Settings.
• Unlinking removes the phone's saved NuaHome pairing and requires a new QR.

Sign-in or account access

Use the same Nua Account that was invited to the household. If access was removed or the pairing expired, ask a household owner to send a fresh invitation or create a new companion QR. Do not reuse a QR intended for someone else.

Emergency use

Nua is not an emergency service and cannot guarantee delivery, location accuracy or external escalation. Contact local emergency services when immediate help is needed.

Contact

Email bapardi@gmail.com with the app version, device model, operating-system version and a short description of the problem. Do not send pairing codes, passwords or private household recordings.